CLIENT CHARTER
PUBLIC COMPLAINTS
|
COMPLAINT CATEGORIES |
FEEDBACK DURATION |
DURATION ACTION |
|
TECHNICAL COMPLAINTS Road damage Street Lighting Damage Damage Signal Lights Other Infrastructure Damage |
1-3 Days |
1 Week - 2 Months 3 Days - 2 Weeks 3 Days - 2 Weeks Depending on the type of problem and Provision |
|
COMPLAINTS LANDSCAPE Falling Trees / Broken Felling of Trees |
1-3 Days |
1 Days – 1 Week 1 Week – 1 Months |
|
COMPLAINTS CLEAN Garbage Drain blockage / Jammed Grass cutting |
1-3 Days |
1 – 3 Days 1 – 3 Days |
|
ENFORCEMENT COMPLAINTS Stir-Disturb Stray Animals Wild dogs |
1-3 Days |
1 Days – 1 Week 1 – 3 Days 1 – 3 Days |
|
OTHER COMPLAINTS
|
1-3 Days |
Depending on the type of problem and Provisions
|
Prepared by: Public Relations Unit
Local Authority Industrial Park Hi-TechKulim
